Quality in Review…Always Aim for 100 Percent

Almost 10 years ago, I came across a post on the company’s intranet for whom I worked at the time that has managed to stay in my files over all these years. It was simply entitled, “Quality in Review,” but the impact made from the sGoal-Plan-Graphictatements within the post was far from simple. In contrast, they were rather complex and very insightful.

In today’s world, talking about the “99 percent” can bring up a whole can of worms that I am not planning to address here. The “1 percent” should be relieved…

This posting, sourced from PRWeb.com back in 2006, talked about whether or not a commitment to 99 percent is good enough. I concur with the post that, at first glance, a 99 percent quality goal seems impressive. But after considering the following list, perhaps we should all continue to aim for 100 percent goal achievement.

And although the numbers listed here may have changed, it is still an incredible way to think about settling for 99 percent rather than going all the way for 100. Based on achieving a 99 percent quality goal:

  • 2 planes landing at Chicago’s O’Hare International Airport would be unsafe every day
  • 12 newborns would be given to the wrong parents daily
  • 291 pacemaker operations would be performed incorrectly
  • 315 entries in Webster’s Dictionary would be misspelled
  • 3,056 copies of tomorrow’s Wall Street Journal would be missing one section
  • 880,000 credit cards in circulation would have incorrect cardholder information in their magnetic strips
  • 5 million books would be shipped with the wrong covers
  • 5 million cases of soft drinks would be flat

Just think about it…